Terms and Conditions/Privacy Policy

 

Corporate Functions, Weddings, Formals and General Hire – Payment and Cancellation Requirements

A 40% deposit is required on all bookings for each vehicle hired, with your booking being confirmed when deposit is paid. Credit Card, Direct Debit or Cash payment, is required as confirmation to secure your booking. The balance of the hire fee is due and payable 10 working days prior to the date booked for your event. If you request cancellation of your booking, the deposit will be forfeited to cover cost and losses incurred by us. You must notify us in writing should you wish to cancel your booking. Cancellations within 10 days of your booked event will require full payment. All deposits and payments are non-transferable.

 

 

Wedding Hire – Additional Cancellation and Schedule Requirements

Cancellation must be received 90 days prior to the booked wedding date in writing. You must advise us of the cancellation by Email or Fax. The deposit will be forfeited to cover cost and losses incurred by us. If cancellation is received within 90 days of the booked wedding date, the total hire fee will become payable in full. All deposits and payments are non-transferable.

Once you have confirmed and signed your booking sheet outlining your Schedule for the day, any required changes must be notified to us in writing 30 days prior to the booked wedding date. In the event that we are notified of any changes within 30 days of the booked wedding date, we reserve the right to refuse any such changes due to our busy booking schedules.

 

 

Waiting Time/Overtime

Overtime pay will apply after the first 5 minutes of prearranged time described on the run sheet.  Whilst we will accommodate passengers during their travel, additional time required by you will be charged in 15 minute increments after the booked finish time. Additional time charges may include, but are not limited to, delayed airport arrivals and pickups, weddings that go over the scheduled finish time

and general or corporate hire delays caused by you. Waiting time/Overtime is charged at at $100 per 15 minute increments for the Ford F250 Stretch & the Chrysler Stretch, $130 per 15 minute increments for the Hummer and $160 per 15 minute increments for Dual axle Hummer,  (and other vehicles as per our rates), it must be paid to the driver in cash at the end of your travel with us.

 

Not responsible for delays or the termination in winter caused by unsafe road conditions (e.g. storms, dangerous rain and accidents, etc.). Not responsible for articles left in the limousine. Balances to be paid to the driver on the run date before the beginning of the run. Vehicles cannot be loaded beyond seating capacity. 100% charge fee will apply if no show & cancellations within 10 days of your booked event will require full payment. All deposits and payments are non-transferable.

 

 

Insurance

Our Insurance Policy covers all authorised persons travelling in the vehicle on route to your destination. Unless chauffeur assisted, passengers assume personal liability when entering and exiting vehicle.

 

 

Alcohol

The person booking the vehicle takes full responsibility, that all alcohol brought and consumed in the hired vehicle, is done so by persons by persons over 18 years of age.

 

 

Food

Food must not be consumed in the vehicle at any time.

 

 

Smoking

Smoking and use of any form of illegal substance is not permitted in the vehicle.

 

 

Seat Belts

Vehicle has seat belts fitted for each passenger. Under current legislation, it is required that each passenger travelling in the vehicle, apply and fit the provided seat belt during travel, unless otherwise authorised.

 

 

SEAT BELTS ARE TO BE WORN. NO SMOKING IN VEHICLES.

 

 

Passenger Misconduct

The driver (chauffeur) or operator at the time of hire, may, at his own discretion, terminate the vehicle hire or eject any person or persons that are, in the drivers opinion, acting inappropriately and/or dangerously during the hire period. Gold Coast Luxury Transport Services will not provide any refund for a terminated Hire.

 

 

Damage to Vehicle and Equipment and Missing Inclusions

You are responsible for any deliberate or malicious damage caused to the vehicle or equipment by any passenger during the hire period. Any damage will be quoted at cost plus administration fees and will be deducted from your credit card you have supplied us at time of booking or paid on presentation of invoice. Missing or broken glasses during the hire period will attract a charge of $20.00 per glass (Champagne Flutes and Tumblers).

 

 

Cleaning Fees

Any Additional Cleaning fees due to inappropriate behaviour, illness and miss use of the vehicle during the hire period, will attract a flat cleaning rate of $350 (includes, carpet steam clean and wash down inside of vehicle). Payment will be deducted from your credit card you have supplied us at time of booking or paid on presentation of invoice.

 

 

Privacy Policy

All Personal information collected by Gold Coast Luxury Transport Services is treated in the strictest confidence and will not be disclosed in full or in part to anyone other than Gold Coast Luxury Transport Services booking and billing bureau. The technology adapted for Gold Coast Luxury Transport Services use, is constantly maintained in order to protect all information collected.

At any time, you may request to view your personal information collected and recorded by Gold Coast Luxury Transport Services.

 

 

Confidentiality Agreement

When signing the terms and conditions, you agree to keep confidential any and all information provided to you by Gold Coast Luxury Transport Services as it is considered to be industry sensitive. This includes all information regarding services provided and prices quoted.

 

 

Credit Card Charges

Payment by Credit Card will attract a surcharge as follows: Mastercard and Visa – 2%; American Express and Diners Club – 5%.

 

 

Important Note: Due to the length of the new stretch limousines, access to some suburban streets and venues may be restricted and pickup and drop offs at front door may not be possible.

Gold Coast Luxury Transport Services Terms and Conditions are current but subject to change without notice.